Frequently Asked Questions

Nostalgia helps with scratches, fading, tears, blur, glare, weak scans, lost contrast, and black-and-white photos that could use color. Photo Insight checks the source first, then recommends the next best action for that photo.

The original and restored version stay together in your private archive. From there Nostalgia recommends the next useful action: choose the keeper, name people, review caption and story drafts, add dates or notes, organize into albums, review similar photos, and share privately with relatives.

AI restoration is a best-effort approximation. Colors, fine details, and faces may not match the original exactly. Always compare results before choosing a Keeper, and keep your original scan as the source of truth.

Yes. Your photos are processed to deliver the restoration and archive features you request. We do not use uploaded photos or restored outputs to train AI models. You keep ownership, and you can export or delete your data.

You start free with 30 never-expire welcome credits, plus caption and story help, no credit card. After those, top up any time with never-expire credit packs (from $9.99, they never run out), or go Family for $7.99/month (or $79.99/year): 40 restores a month for the whole household, shared Family Vaults for up to 10 members, 50 GB storage, and unlimited caption and story help. Checkout is on the web and through the App Store on iPhone. Local pricing and full details are on the pricing page.

Use mobile to scan printed photos and restore on the go. Use web for a larger workspace: batch upload, Albums and Timeline browsing, Restore Progress & Review, Family People, family-tree import, and private sharing. Your archive stays aligned across both. iPhone is live on the App Store, and Android is rolling out through Google Play testing.

Yes. Keep your formal tree in FamilyEcho, Ancestry, MyHeritage, RootsMagic, Family Tree Maker, Gramps, or FamilySearch. Nostalgia handles the photo work around it: repair, captions, names, notes, private sharing, and read-only tree import on web.

Yes. Caption, date, and tag suggestions are treated as drafts. When you edit one, that field becomes user-owned and future archive enrichment should not overwrite it.

Photo Insight looks at what it already knows about a photo (scan quality, whether you've chosen a keeper, duplicates, captions, notes, people, and what you've already done or skipped) and suggests the step most likely to help next. The heavier analysis runs quietly in the background after you upload, so the app stays fast. It never dead-ends, either: when a rescan won't actually help (like a busy background) it points you to a crop or to restoring anyway, so there's always a way forward.

Yes. Hold each print under your phone and the camera fires on its own the moment it's flat and sharp, so a shoebox goes fast. Every shot gets a quick quality check, and the batch review flags the few that may need a better scan before you commit a restore, so speed never hides a soft frame. Glossy prints get a glare-removing burst, and album pages can be split into individual photos.

Photo Insight can surface likely printed camera date/time stamps as reviewable metadata. You can use a detected stamp as the photo date when it looks right.

No. Face grouping is per account. Nostalgia can cluster faces inside your private archive so you can confirm names, but it does not identify people across customers.